Refund Policy
1. Our guarantee
We want you to enjoy our apps with confidence. Every Poolmind8 subscription comes with an unconditional money-back guarantee — no questions asked.
2. Refund windows
Brazilian purchases (processed by Cakto): 7-day unconditional refund from the date of the first charge. International purchases (processed by Paddle): 14-day unconditional refund from the date of the first charge. These windows apply to the first charge of each subscription only.
3. How to request a refund
For Brazilian purchases (Cakto): send an email to hello@poolmind8.com within 7 days of your purchase — we will process it promptly. For international purchases (Paddle): submit your request through Paddle's support at paddle.net within 14 days of your purchase.
4. What happens when you get a refund
A refund automatically cancels your subscription and immediately revokes access to the application. You receive 100% of the amount paid. This is final — to use the app again, a new subscription is required.
5. After the guarantee period
After the refund window (7 or 14 days, depending on the processor), no refunds are issued. You may still cancel your subscription at any time: for Brazilian subscriptions (Cakto), send an email to hello@poolmind8.com; for international subscriptions (Paddle), manage your subscription at paddle.net. Cancellation keeps your access active until the end of the current paid period. No further charges are made after cancellation.
6. Contact
For any questions about refunds or cancellations, contact us at hello@poolmind8.com.